Support Center
Get help, find answers, and contact our support team for assistance
Quick Help Topics
Common solutions for frequent issues
Game Won't Load
Check your internet connection and try restarting the app. Ensure you have the latest version installed.
Account Issues
For login problems, try resetting your password. Contact support if you can't access your account.
Connection Problems
Ensure stable internet connection. Try switching between WiFi and mobile data if available.
Payment Issues
Check with your payment provider and ensure your payment method is valid and has sufficient funds.
Game Rules
Visit our games section for detailed rules and tutorials for UNO, Rummy, and Memory Match.
Technical Support
For device-specific issues, check our compatibility guide or contact technical support.
Contact Our Support Team
Send us a message and we'll get back to you as soon as possible
Report a Bug
Help us improve DeckPop by reporting technical issues
Additional Support Information
Response Times
- General Inquiries: 24-48 hours
- Technical Issues: 12-24 hours
- Critical Bugs: 2-8 hours
- Account Issues: 6-12 hours
Support Hours
- Monday - Friday: 9:00 AM - 6:00 PM (PST)
- Saturday: 10:00 AM - 4:00 PM (PST)
- Sunday: Closed
- Emergency support available 24/7
Contact Information
- Email: deckpop@deckpopular.com
- Website: deckpopular.com
- Follow us on social media for updates