Support Center

Get help, find answers, and contact our support team for assistance

FAQ

Frequently Asked Questions

Find quick answers to common questions about games, accounts, and technical issues.

Browse FAQ
Contact

Contact Support

Get personalized help from our support team for any issues or questions you may have.

Bug Report

Report a Bug

Help us improve DeckPop by reporting any bugs or technical issues you encounter.

Quick Help Topics

Common solutions for frequent issues

Game Won't Load

Check your internet connection and try restarting the app. Ensure you have the latest version installed.

Account Issues

For login problems, try resetting your password. Contact support if you can't access your account.

Connection Problems

Ensure stable internet connection. Try switching between WiFi and mobile data if available.

Payment Issues

Check with your payment provider and ensure your payment method is valid and has sufficient funds.

Game Rules

Visit our games section for detailed rules and tutorials for UNO, Rummy, and Memory Match.

Technical Support

For device-specific issues, check our compatibility guide or contact technical support.

Contact Our Support Team

Send us a message and we'll get back to you as soon as possible

Report a Bug

Help us improve DeckPop by reporting technical issues

Additional Support Information

Response Times

  • General Inquiries: 24-48 hours
  • Technical Issues: 12-24 hours
  • Critical Bugs: 2-8 hours
  • Account Issues: 6-12 hours

Support Hours

  • Monday - Friday: 9:00 AM - 6:00 PM (PST)
  • Saturday: 10:00 AM - 4:00 PM (PST)
  • Sunday: Closed
  • Emergency support available 24/7

Contact Information