Help Center

Find answers to common questions and get help with DeckPop

Getting Started

Getting Started

Learn the basics of DeckPop and how to start playing

Gameplay

Gameplay Help

Game rules, strategies, and tips for all three games

Account

Account & Settings

Manage your account, profile, and game preferences

Technical

Technical Issues

Troubleshoot common technical problems and bugs

Frequently Asked Questions

Quick answers to the most common questions

How do I create an account?

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You can create an account by downloading the DeckPop app and following the registration process. You can sign up with your email address or connect through social media accounts like Google or Facebook.

Is DeckPop free to play?

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Yes! DeckPop is completely free to download and play. All three games (UNO, Rummy, and Memory Match) are available at no cost. Optional in-app purchases are available for cosmetic items and premium features.

Can I play offline?

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Memory Match can be played offline in single-player mode. However, UNO and Rummy require an internet connection for multiplayer functionality and to sync your progress and achievements.

How do I invite friends to play?

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You can invite friends by creating a private room and sharing the room code with them. Go to any game, select "Private Room," create a room, and share the generated code with your friends.

What devices are supported?

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DeckPop is available on iOS devices (iPhone and iPad) running iOS 12.0 or later, and Android devices running Android 6.0 (API level 23) or higher. The game is optimized for both phones and tablets.

How do I report inappropriate behavior?

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You can report players for inappropriate behavior by tapping on their profile during or after a game and selecting "Report Player." Provide details about the incident, and our moderation team will investigate.

How do achievements and rewards work?

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Achievements are unlocked by completing specific tasks or reaching milestones in games. Rewards include badges, coins, and special items. Check the Community section to see all available achievements and your progress.

Can I change my username?

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Yes, you can change your username once every 30 days. Go to Settings > Profile > Edit Username. Note that your previous username may still appear in some game history records.

Game Tutorials

Step-by-step guides to master each game

UNO Tutorial

UNO Basics

Learn the fundamental rules of UNO, how to use action cards, and basic strategies to win more games.

View Tutorial
Rummy Tutorial

Rummy Strategy

Master the art of forming sets and sequences, and learn advanced strategies for competitive play.

View Tutorial
Memory Tutorial

Memory Training

Discover techniques to improve your memory, concentration, and achieve better scores in Memory Match.

View Tutorial

Still Need Help?

If you can't find the answer you're looking for, our support team is here to help!